ResDiary Indonesia FAQs
Simply answered.

ResDiary is a globally trusted hospitality venue reservation and table management software system. Built for hospitality operators by hospitality experts, ResDiary powers over 12,000+ hospitality venues across the globe.

We’re built for growing hospitality businesses, so if you are a fine dining restaurant, beach club, bar, cafe, club or hotel, ResDiary has the tools you need to streamline your venue’s operations.

We are exceptionally strong at maximising the capacity and bookings of your venue, as well as maximising the conversion of your online reservations. Many would say ResDiary makes them busier than any other reservations solution.

Whether you are looking to accept online bookings, become more profitable by turning tables, manage events effortlessly, run promotional campaigns, automate your phone bookings, offer vouchers or accept payments online, ResDiary can take care of it all.

ResDiary offers commission-free bookings. That’s right! Regardless of where the booking is made, via your website, WhatsApp, Instagram, Facebook, TikTok, Reserve with Google or DesignMyNight, you won’t pay a commission fee.

Commission free since birth.

ResDiary partners with hundreds of global technology businesses to help your venue run more efficiently.

More importantly, ResDiary integrates with Access Evo, The Access Group’s AI-powered platform, designed to bring systems, data and people together. The wider Access hospitality ecosystem includes POS, labour management, social Wi-Fi and CRM solutions, helping operators connect reservations, revenue, staffing and profitability. Available integrations and capabilities depend on the products and configuration used.

Whether you are looking to integrate your POS, marketing communications, PMS or complementary booking partners, we can support your venue’s needs.

Check out our existing integrations here.

Looking for something a little more bespoke? Please contact us directly.

One package. Everything included.

In Indonesia, we keep it simple: one all-inclusive plan, with no tiers and no add-ons.

• Unlimited logins. Your whole team, every role.
• Unlimited devices. Tablet at the host stand, hosts circulating the venue, laptop in the office, phone on the go. Boss looking in from Barbados or Dubai.
• Every marketing & CRM module. Send as many newsletters as you like at no extra charge.

Built for hospitality operators by hospitality experts, ResDiary puts you in control of your venue with a forward-thinking enabler that helps your venue unlock its full potential to be in full swing, while cultivating great customer connections.

The team supporting you have all worked hands-on in hospitality, so they completely understand your environment and challenges.

ResDiary does not charge a commission on your booking, regardless of where the booking is made.

ResDiary works and thinks like a restaurant operator.

The short answer is it’s you, the venue who is the controller of the data.

ResDiary is the processor who will carry out processing under instructions of the controller for the purpose of sharing with the venue and analysis. At times, ResDiary may anonymise data to explore booking trends and user behaviour in order to inform product enhancements and communications. This allows us to stay on top of our ever-changing industry and provide you with a solution to fit your venue’s growing needs.

We do recommend you read our Clause 14 in our Terms of Service for further details.

ResDiary Indonesia provides human support in English, Indonesian, French and Japanese from 5am until 9pm, seven days a week.

We pride ourselves on being there for your every need and delivering excellent support.

We also provide a full AI support platform for when it’s time for our beauty sleep.

We support all your configuration needs with exceptional response times.

ResDiary Indonesia provides complete face-to-face training for all teams at no cost. We’re always happy to provide refresher training too.

Yes, ResDiary operates across 60 countries around the world, with regional teams located in the UK, Australia, New Zealand, Singapore, Indonesia and North America.