Now, you can access your Cancellation List, very easily from your Diary by clicking this Icon    

You can see the full list of cancellations for that date, and you can Re-Seat them or view their Booking History.

Here is a little tutorial and video for ResDiary clients https://restaurantdiary.zendesk.com/entries/94293128-The-Cancellation-List

Here is a video for people who should be using ResDiary https://www.ilosvideos.com/embedVideo/?v=DOWGaHZfwyBd

#ResDiary #Best #Restaurant #Reservations #Solution

Courtesy of Jennifer & Sam, ResDiary

Never under sell your restaurant again with our improved rules’ settings. You will have complete flexibility to apply different rules by:

• Periods of the year
• Day of Week
• Service
• Time Slot

You can also apply automatic over-rides - variable by day of week. If your tables are not sold for a larger number of covers then the rule will no longer apply a pre-designated number mins before service starts. Also you can manually apply exceptions to any day, service or individual time slot!

Example: You have a table that seats 6 in your restaurant, and a diary rule to say 'don't sell this table to a party of less than 4'. You can now tell the diary that if the table is NOT sold 60 minutes prior to service, it can open up this table for smaller tables so you don't lose out on last minute bookings. 

Tutorial >

Settings - Rules

What are Rules used for?

Resdiary created rules  to ensure that restaurant managers can rest assured that the right decisions are made to maximize profit while protecting the quality of service. There are two types of rules:

1. Covers per table[s] restrictions  which ensure that tables of specific sizes are booked with the maximum numbers of covers thus ensuring the profitability of peak periods.
2. Table size by time restrictions  which ensure that large party bookings are only taken at the times that the kitchen and front of house staff can manage them and other guests in the correct manner.

Business Benefits

• Never under sell larger tables when there is customer demand and maximize the covers booked per table.
• Fill larger tables during shoulder times and maximize the covers booked per table per service.
• Restrict larger tables form being booked a specific times of your choice.
• Allow senior staff members to make sensible judgement and over ride the system restrictions.

How Rules Works

RULES can be accessed at   Settings> Rules  or by typing 'Rules' into the ResDiary search box.

Covers per table(s) restrictions

These rules can be applied to any tables size and allow a minimum number of covers bookable by  Segment  by  Service  by  Day of Week  and by  Time Slot,   (see the Segment/Service Table and the Adjustment sub page).

Example 1 :This rule means that Resdiary only allows bookings of 3 or more covers at tables with a capacity of 4 on Tuesday, Wednesday, Thursday. (i.e.2 people can't book at tables for 4).

 By creating a cascade of rules all table sizes can be protected and thus never undersold by accident.

Here are some very useful tutorial videos:

1.  No 2's on 4's 

2. 5 or more on a 6 top during peak times only 

3. Tables by time restrictions

4. Rules Exceptions

In our latest release, we added the ability to print on an EPOS style Kitchen printer, the main details of a booking. This can be very useful to share info within the team or to pass on info for guest's special requests

By Clicking on the Printer icon, you can print a ticket like below, which you can add to your Tab Grab or Orders Board

We have just added even more information available within the Booking History of a reservation. At a simple click on the booking, key information is easy at a glance, assisting you to manage your restaurant even more successfully.

On clicking the [HISTORY} button, you will see a pop up with lots more information with time & date of the action

1. Who made the reservation

2. Booking comments updated.

3. Reservation time changed.

4. Number of Pax changed.

5. Table change

6. Natural Capacity of a Table over-riden.

7. Booking confirmed.

8. Booking Status changed

Table rankings are critical to ensure ResDiary drives the maximum yield for your restaurant business.

If you would like to review them and for us to update them, please contact us.

ResDiary has just released a great new un-allocate & re-allocate feature.

If you un-allocate a reservation from its current table, it will free that table up for a new reservation or perhaps a VIP guest that always sits on that same table. It will either find the next available table for the unallocation reservation or if you are already full, it will add the reservation to the Un-Allocated Reservations List. As soon as you have un-allocated reservations on your list, online bookings are closed out, as are further internal reservations. You must either re-allocate this reservation or add to the W8List or Standby List. 

Watch Video >

You can also un-allocate your whole restaurant or just certain specific areas within your restaurant. Once you have done this, you can re-allocate all your reservations. ResDiary will automatically follow all the rules set and maximise every available table and time-slots. It is Critical your Table Rankings are set-up correct for this. 

There are some settings to configure behind this :

For all of you very big and busy restaurants out there, this Unallocate & Reallocate will maximise your Diary for the every service by squeezing every available white box out of your Diary, just like when playing Tetris!

Obviously, if you are that busy you should be using our W8List feature too, as it works in sync with all parts of ResDiary. Ideally you would be using the Table Plan view via a web browser on a Tablet, with your Expected Arrivals showing and your W8List. You can quickly Close a table when it is ready to be used again and the W8List will kick into action for the next waiting guests.

HATI Solutions is the Indonesian Reseller for ResDiary - The World's Smartest
Web-Based Restaurant Reservations, Table & Guest Management Solution