HATI Solutions
ResDiary Bali and Indonesia - The World's Smartest Web Based Restaurant Reservation Solution

By: Peter | February 20, 2016

Whilst Indonesia has typically abused International Marketing Standards for Opting-In and Opting-Out for Email & SMS Marketing, this is now changing as Indonesia becomes more significant internationally.

It is important to understand how this works in ResDiary.


When a Guest books online, they have an the option to un-select to receive news & offers by Email and by SMS. If you have a high percentage of online reservations, you may be surprised by how many people actually opt-out.


When a Guest books by Email or by Telephone, they may state that they do not wish to receive any news or offers from you by Email and SMS. When you are making the booking, you can un-select the Opt In boxes beside Mobile (HP) and Email, as below.
Please Note th...

Category: Restaurant Social Media 

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By: Peter | February 20, 2016

The new W8list has improved existing features and a host of new features allowing front of house staff  efficient, easy to use and complete management of wait times. Users can now edit W8list bookings to meet the changing demands of guests and indicate areas of preference to ensure waiting guests get the table they want. Receive booking warnings when W8list is in operation to ensure W8list bookings aren’t overlooked in favour of other bookings.You will also be able to resend and record diner notifications so that front of house staff can be sure they have given diners every chance to accept their table. Finally, you can sort your W8list by availability, VIP status or alphabetical order to find information easily, while short cut key strokes...

Category: ResDiary New Features 

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By: Peter | February 18, 2016

2016, will see 80 million Facebook in Indonesia. With so many users and messages appearing on the site, it is important to cut through the noise and ensure your posts reach the right people. Here are our tips to ensure your posts continue to receive high engagement ( clicks/likes and shares) and keep your page and posts appearing in your customer’s newsfeeds.


So what makes a great Facebook post?


1. Content is king. Delicious photos sell your restaurant and drive reservations. Feature a range of original material to keep your Facebook page interesting and engaging. Feature Chef's Videos & Recipes; Photos & Videos of your guests having an amazing time, etc.

2. Direct link to online reservations makes the booking process just a few clicks...

Category: Restaurant Social Media 

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By: Peter | February 09, 2016

The ResDiary Dashboard gives restaurant managers a quick and instant view of their business KPIs in charts. TheWeekly Summary let’s you view site performance on a day by day basis or why not benchmark your progress year on year with the This Time Last Year summary. Discover where your bookings are coming from and the cost of customer acquisition with the Channel Summary. The Lead Time Summary allows you to see advance bookings and will give you an indication of the success of marketing campaigns. The ResDiary Dashboard is designed  for both single site managers and multiple operators, allowing users to easily assess and respond to the needs of their business.

Category: ResDiary New Features 

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By: Peter | September 08, 2015

You can now Publish your menus on your ResDiary.com listing


Uploading menus to your Resdiary.com page will provide prospective diners with all the information they need before deciding to book at your restaurant. 

With ResDiary you can now:

  • Upload your menus into key categories such as; A La Carte, Pre Theatre, Set Event Menus or Large party
  • Easily enable or disable a menu from your diary settings
  • Use ResDiary to ‘host’ your menus online and provide links to these to your customers in your confirmation emails. 
    e.g: Thank you for booking for our Pre-Theatre offer. You can view our menu here [links to your menu hosted on ResDiary.com]
  • If your menus are available in multiple languages, tag them to allow diners see the language the menu is in without...

Category: Restaurant Social Media 

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By: Peter | June 18, 2015

ResDiary has just released a great new feature. You can receive either an SMS or an email notification every time a VIP guest is seated in your restaurant


  


Or you can receive an SMS or Email when a VIP books.


 


Here is a tutorial and video for ResDiary clients https://restaurantdiary.zendesk.com/entries/94294618-VIP-Notifications


Here is the video for the people who should be using ResDiary


Category: Service Excellence 

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By: Peter | June 18, 2015

Now, you can access your Cancellation List, very easily from your Diary by clicking this Icon    


You can see the full list of cancellations for that date, and you can Re-Seat them or view their Booking History.


Here is a little tutorial and video for ResDiary clients https://restaurantdiary.zendesk.com/entries/94293128-The-Cancellation-List


Here is a video for people who should be using ResDiary https://www.ilosvideos.com/embedVideo/?v=DOWGaHZfwyBd


#ResDiary #Best #Restaurant #Reservations #Solution

Category: Restaurant Management 

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By: Peter | May 19, 2015

Some great new features, make managing No Shows and your W8List so easy.


After your reservation holding time, perhaps 15 or 30 mins, a guest becomes a potential "No Show".

Your restaurant is busy and you need give that table to guests who are patiently waiting (hopefully, you have added them to the waiting list!)


To release the table, what we are going to do is to Transfer them with 2 clicks to the W8List, and deal with them later.

Category: ResDiary New Features 

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By: Peter | May 19, 2015

Courtesy of Jennifer & Sam, ResDiary


Never under sell your restaurant again with our improved rules’ settings. You will have complete flexibility to apply different rules by:

  • Periods of the year
  • Day of Week
  • Service
  • Time Slot

You can also apply automatic over-rides - variable by day of week. If your tables are not sold for a larger number of covers then the rule will no longer apply a pre-designated number mins before service starts. Also you can manually apply exceptions to any day, service or individual time slot!


Example: You have a table that seats 6 in your restaurant, and a diary rule to say 'don't sell this table to a party of less than 4'. You can now tell the diary that if the table is NOT sold 60 minutes prior to service, it can open up this table for smaller tables so you don't lose out on last minute bookings. 



Tutorial >

Settings - Rules

What are Rules used for?

Resdiary created rules  to ensure that restaurant managers can rest assured that the right decisions are made to maximize profit while protecting the quality of service. There are two types of rules:

  1. Covers per table[s] restrictions  which ensure that tables of specific sizes are booked with the maximum numbers of covers thus ensuring the profitability of peak periods.
  2. Table size by time restrictions  which ensure that large party bookings are only taken at the times that the kitchen and front of house staff can manage them and other guests in the correct manner.

 

Business Benefits

  • Never under sell larger tables when there is customer demand and maximize the covers booked per table.
  • Fill larger tables during shoulder times and maximize the covers booked per table per service.
  • Restrict larger tables form being booked a specific times of your choice.
  • Allow senior staff members to make sensible judgement and over ride the system restrictions.

 

How Rules Works

RULES can be accessed at   Settings> Rules  or by typing 'Rules' into the ResDiary search box.

 

Covers per table(s) restrictions

These rules can be applied to any tables size and allow a minimum number of covers bookable by  Segment  by  Service  by  Day of Week  and by  Time Slot,   (see the Segment/Service Table and the Adjustment sub page).

Example 1 :This rule means that Resdiary only allows bookings of 3 or more covers at tables with a capacity of 4 on Tuesday, Wednesday, Thursday. (i.e.2 people can't book at tables for 4).

  Max Covers of Table: 4 Or More
  No of Covers: 3 Or More
  Days of Week: Tue, Wed, Thu

 By creating a cascade of rules all table sizes can be protected and thus never undersold by accident.


Here are some very useful tutorial videos:

1.  No 2's on 4's 


2. 5 or more on a 6 top during peak times only 


3. Tables by time restrictions

Allow you to restrict large party bookings during peak times and push them to the times you would like to serve them.


4. Rules Exceptions

Allow you to apply a one off 'exception' to a rule by  Day-Service-Time Slot. 


Category: Restaurant Management 

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By: Peter | May 19, 2015

Recently, I have noticed more and more comments from guests when they are booking online, that they are booking for 6 adults and 3 children, rather than booking for 9 Adults. For busy restaurants this could cause you a potential overbooking situation.


If you would like to add Children to your booking widget, please let me know. We can even add infants, but I imagine most of you will simply add a highchair to an existing table.

Category: Restaurant Social Media 

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By: Peter | May 19, 2015

Just in case you hadn't noticed, after ResDiary's last release, you can now over-ride the Table Capacity  for future services and future dates. This is especially usually in Asia, where #restaurants are generally configured to seat Western people, but in fact these tables are often occupied by many smaller Asian people, giving you even more scope to boost business.


When we over-ride a table's capacity, ResDiary creates a secret "phantom" table and a secret join. The Join is only temporary and deleted after use. The Phantom table exists in your Diary settings as it has reservation data against it. We hope to filter out all these phantom tables from your view very shortly.

By: Peter | May 19, 2015

Resdiary.com continues to grow and drive reservations to you, as well as very high Google ranking. Using the ResDiary Review widget in your Post Dining Email to generate frequent reviews, which are also stored within the guest profile, you will not only receive 100% verified reviews, but you will find resdiary.com/Restaurant/MyRestaurant is very high in your Google listings. 


Our mission is to provide you with Free online reservations from your Top 10 Google listings. See here how to do more.


Your listing on resdiary.com is free and so are all the reservations coming from there. We also boost your social media activity to convert reservations to there.


Your listing has many search parameters, which you can update by going to Settings>Alter ...

Category: Restaurant Marketing 

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By: Peter | May 13, 2015

In our latest release, we added the ability to print on an EPOS style Kitchen printer, the main details of a booking. This can be very useful to share info within the team or to pass on info for guest's special requests

By: Peter | May 13, 2015

We’ve just made it easier for you to make decisions quickly when seating guests during a busy service. Our improved table plan view will deliver an instant snapshot of your entire restaurant operation. No more scrolling to see all of your tables! We’ve optimised the table plan so you can see the entire screen on more devices, and a wide range of screen sizes, without losing functionality.

Category: Restaurant Social Media 

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By: Peter | May 13, 2015

We have just added even more information available within the Booking History of a reservation. At a simple click on the booking, key information is easy at a glance, assisting you to manage your restaurant even more successfully.

By: Peter | April 28, 2015

ResDiary's Widget now supports the Thai language. 


The widget language is controlled by your guest's browser language, so if you guest's main language setting in their browser is  Thai, then they will see the widget automatically translated.


Recently, we also added Bahasa Indonesia and Japanese to ResDiary's already long list of over 20 languages


Dont forget if you find yourself in Phuket, then you must visit the stunning rooftop restaurant HIGHER part of the Seduction Nightclub complex 



By: Peter | April 03, 2015

Here is a video to outline some of the many possibilities you have when taking bookings from a guest.


You can manually enter a deposit against a guest's booking and then manually updated when they pay the deposit by Paypal, transfer, Credit card, Stripe or whatever. You can track your deposits within each booking and from the Deposit report.

We can add deposits automatically to bookings , with automatic payment taken via Stripe.


We have tokenisation via Stripe and your booking widget. They are many parameters to this. It is basically like a secure online Credit Card Approval Form and only if you need to, do you charge the guest. This is already gaining lots of interest as a solution to reduce No Show bookings.


If you have any further questions ...

Category: Restaurant Social Media 

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